- Present, promote, and sell products / services to existing and prospective clients
- Conduct cost-benefit and needs analysis to align offerings with client requirements
- Maintain strong, positive business relationships with customers
- Reach out to potential clients through cold calling
- Develop new business opportunities within existing and new customer bases in line with
the sales strategy
- Ensure timely resolution of customer issues and complaints to maximise satisfaction
- Achieve agreed-upon sales targets and outcomes within defined timelines
- Collaborate effectively with internal teams and external stakeholders
- Analyse market and territory potential, and track sales performance reports
- Support debt collection efforts as needed
Business Development (Sales):
- Achieve sales targets as per the branch's approved business plan
- Execute sales promotion activities within the assigned territory
- Ensure all Sales KPIs are achieved on a month-on-month basis
- Identify and follow up with prospective customers; respond to enquiries within defined
timelines
- Maximise the conversion of enquiries into confirmed orders
- Ensure contract renewals are in line with company expectations
- Track market developments and identify recent business opportunities
- Prepare and regularly update the Monthly Performance Grid (MPG)
- Customer Service:
- Ensure high-quality service delivery to all customers
- Maintain strong liaison and communication with clients
- Prepare and submit customer reports promptly
- Address customer complaints and work with Operations and Back Office to resolve them
effectively
- Conduct detailed site inspections and SRAs
- Generate quotations through the system as per company guidelines
- Share customer feedback with the Branch Manager and collect appreciation letters from
RBU/CBU clients
Key Result Areas:
- Sales / Business Development
- Client Acquisition
- Relationship Management
- Maintaining MIS / Reports
Educational Qualification / Other Requirement:
- Any Graduate (Any stream)
- Freshers or candidates with a minimum of 2 years of sales experience.