Job Role Summary : The Lead – IT & E-commerce Technology will be responsible for managing Glo-Q’s D2C website, e-commerce technology stack, platform integrations, analytics infrastructure, and overall IT operations.

The ideal candidate should have robust experience in D2C e-commerce ecosystems, Shopify or equivalent platforms, website optimisation, third-party integrations, and digital operations management. This role requires a blend of technical capability, problem-solving mindset, execution speed, and business understanding.

Key Responsibilities :

1. D2C Website Management & Optimisation & Execution

- Manage and maintain the Glo-Q D2C website and ensure smooth day-to-day operations
- Ensure high website uptime, speed, responsiveness, and seamless customer experience
- Coordinate with developers, agencies, and designers for website updates and improvements
- Implement landing pages, product pages, and campaign-related website requirements
- Monitor and optimise website conversion rates and checkout experience
- Ensure mobile-first optimisation and premium user experience across devices

2. E-commerce Technology & Integrations

- Manage Shopify (or equivalent platform) ecosystem and related applications daily/weekly based on requirements.
- Handle integrations across payment gateways, CRM, ERP, logistics, analytics, and marketing tools
- Coordinate implementation of third-party tools such as GoKwik, Razorpay, Klaviyo, WhatsApp automation, etc.
- Ensure smooth API integrations and data flow across systems
- Troubleshoot technical issues related to website, plugins, and integrations

3. Analytics & Performance Tracking

- Set up and manage Google Analytics, Meta Pixel, GTM, conversion APIs,



and tracking systems
- Ensure accurate attribution and event tracking across platforms
- Build dashboards and reporting systems for website and business performance
- Work closely with marketing and growth teams to support campaign tracking and optimisation
- Monitor customer behaviour and website funnel performance

4. Website Security & IT Infrastructure

- Ensure website security, data protection, and platform reliability
- Manage domain, hosting, SSL, backups, and access controls
- Coordinate preventive maintenance and issue resolution
- Ensure compliance with best practices for cybersecurity and customer data protection
- Maintain internal IT systems and software access management

5. E-commerce Operations Support

- Support product uploads, inventory sync, pricing updates, and catalogue management
- Coordinate with operations and supply chain teams for order management integrations
- Ensure smooth functioning of checkout, payment, shipping, and customer communication systems
- Help automate workflows and operational processes wherever possible

6. Vendor & Agency Management

- Coordinate with website development agencies, IT vendors, and platform partners
- Evaluate current tools, technologies, and automation opportunities
- Ensure timely project execution and accountability from external partners
- Manage timelines, testing, and deployment processes

7. Cross-Functional Collaboration

- Work closely with marketing, operations, customer support, and finance teams
- Support technology requirements for campaigns, product launches, and business growth initiatives
- Assist leadership in evaluating future tech scalability and infrastructure planning

📌 Sr. Executive/ Assistant Manager – IT & E-commerce Technology (Chennai)
🏢 PurpleEon Consulting Services
📍 Chennai