A. Job Purpose

- Supervise aircraft interior and exterior cleaning and grooming activities.
- Ensure compliance with Air India standards for cleanliness, hygiene and safety.
- Manage outsourced cleaning staff across all the shifts.
- Oversee Pest control activities and ensure schedule follow up.
- Coordinate and on carpet curtain and upholstery changes. Update the records and inspect the quality of work.
- Conduct inspection on quality of grooming and upkeep before aircraft release.
- Check the material used for cleaning of the aircraft.
- Provide a detailed report at the end of each shift.

B. Key Accountabilities

Operational Supervision

- Monitor and manage aircraft grooming, pest control and material replacement during scheduled and unscheduled flights.
- Ensure grooming is completed within allocated turnaround time. Shift and Manpower Management
- Supervise outsourced ground handler staff and assign tasks based on flight schedules.
- Conduct shift briefings and ensure manpower is utilized effectively Quality Control and standards Compliance.
- Conduct visual inspections post cleaning and escalate any non-conformance.
- Ensure all work adheres to safety and Air India SOPs

Material and Equipment Checks

- Track the material used for cleaning various areas. Ensure the material conforms the requirement.
- Check the dilution ratio. Keep record of MSDS sheets and COC.
- Check the equipment and material availability, quality and quantity.

GHA Training

- Train the GHA on use of material at various surface, standby standards, grooming of the cabin, basic mannerism and self checks. Reporting and documentation
- Maintain shift logs, audit records, pest control documentation and certification. Aircraft inspection checklist records, incidence report and handover to the next shift.
- Update the trackers, report incidences.

C. Skills Required for the role





- Knowledge of aircraft cleaning and grooming
- Ability to supervise and guide the team
- Robust observation and inspection skills
- Shift planning and resource management
- Pest Control knowledge and safety protocols
- Effective communication skills
- Basic computer literacy
- Safety awareness.

D. Key Performance Indicators

Operational Performance

- On-time Departure and Turnaround Time
- Number of audits non conformities per shift/
- Incident Report
- Customer Satisfaction Scores
- Documentation of checklists
- Aircraft grooming and Manage well groomed departures on all sectors.
- Reduce Wastage
- Control misuse of AI products.Notify the quality of product used on board.

E. Key Interfaces Internal Interfaces

- Engineering SIC
- Aircraft coordination for various planned activities.
- WO request and closure. Station Manager
- OTP
- Last minute requests or schedule changes Cabin Crew Department
- Aircraft handover.
- Return sector loads.
- Stand by on board Safety Department
- Safety audits
- Audit findings and closures. Stores and Inventory Control
- Requirement of upholstery and carpets or curtains External Interfaces Ground Handling Agent (GHA) Team Suppliers and Vendors
- Day to Day service.
- SOP follow up and deviations.
- Manpower availability and resource management. Regulatory Authorities
- Extension of vehicle AEP.
- Ramp safety team.

F. Educational and Experience Requirements Minimum

Education Requirement

- Graduate from a recognized university or Hotel Management background. Minimum Requirement

Desired Experience

- Fresh graduates from any discipline may apply

Preferred

- 0-2 years of experience from any relevant industry is preferred
- Experience in supervision of the aircraft.
- Experience handling blue collared teams.
- Exposure to cabin activities like carpets, upholstery and curtains.
- Knowledge of safety management.
- Knowledge of Aviation approved material and its related documents.

📌 Cabin Coordinator (New Delhi)
🏢 Air India
📍 New Delhi