BT Group is one of the worlds leading telecommunications and technology companies, serving millions of customers across the UK and globally. We provide connectivity, communication, and digital solutions through our well-known brands and services.
At BT, we focus on customer experience, innovation, and empowering our people to build a rewarding career in a global organisation.
Job Role Customer Support Advisor (Voice)
- Handle inbound customer calls and resolve queries professionally.
- Provide accurate solutions while maintaining a customer-first approach.
- Handle difficult/irate customers with patience and empathy.
- Meet quality, productivity, and customer satisfaction targets.
Preferred Candidate Profile
- 1 year of experience in Voice/Customer Service/BPO.
- Excellent spoken English and communication skills.
- Strong customer-handling, listening, and problem-solving skills.
- International voice process experience preferred.
- Comfortable working in rotational/night shifts.
Perks & Perks
- Hybrid Work Mode
- Night Shift Allowance
- Medical & Mediclaim Benefits
- Both-Side Cab Facility
- 5 Days Working
- Employee-Friendly Work Environment
📌 Customer Service Advisor-Voice (Kolkata)
🏢 BT Group
📍 Kolkata
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