Responsibilities

- Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
- Ensuring we resolve customer queries/issues to the best of our ability
- Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
- Deliver on Employees, Customer and Shareholder metrics as per goals
- Adherence to Quality and Compliance guidelines
- Communicates Effectively and have ability to recognize tone and mood of customer through written communication
- Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
- End to end customer service via chat servicing
- Ability to Address 2-3 conversations simultaneously

Qualifications

- Bachelors degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Robust attention to detail and accuracy
- Good communication and interpersonal skills




- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Shift timings - 24*7 Rotational

Preferred Qualifications

- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, youll experience this powerful backing:

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Apprentice (Manesar)
🏢 American Express
📍 Manesar