Job Description

Looking for a self-motivated and highly driven GST Customer Success Executive.

About the Customer Success Team:

The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.

Key Responsibilities:

- Understand clients objectives and align Masters Indias products to meet their needs.
- Demonstrate the value of Masters Indias solutions to customers and ensure high levels of product adoption.
- Identify both stated and unstated customer issues, providing proactive solutions.
- Build strong relationships with clients to foster trust and long-term loyalty.
- Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
- Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
- Track account health, continuously identifying opportunities to enhance product usage.
- Serve as the customer advocate,



providing feedback to internal teams such as Product and Tech to improve our offerings.
- Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
- Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.
- Utilize MixPanel to track usage patterns and create actionable insights.
- Equip customers with knowledge of MIs self-service tools like JIRA and resources.

If you are dedicated to creating exceptional customer experiences and driving business value, wed love to have you join our team!

Qualifications

- Any Commerce Graduate/CAs/CA Freshers/Semi-Qualified CAs with minimum 1-2 yrs of experience.
- Robust understanding of the GST domain.
- Passionate about customer success, with a proven ability to deliver long-term value.
- Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
- Self-motivated with a track record of driving customer success at various organizational levels.
- Strong problem-solving skills and ability to manage pressure and deadlines effectively.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GST Executive (Noida)
🏢 Masters India
📍 Noida