Key Responsibilities

1. Customer Communication

- Attend customer calls, WhatsApp messages and emails promptly.

- Respond politely and professionally to customer enquiries.

- Provide accurate information regarding projects, bookings, payments, documentation and other customer requirements.

2. Customer Relationship Management

- Maintain regular communication with existing customers.

- Build valuable relationships and ensure customer satisfaction.

- Follow up on pending customer requests and commitments.

3. Complaint & Query Resolution

- Record and track customer complaints and service requests.

- Coordinate with Sales, Accounts, Legal, Site and Management teams for resolution.

- Escalate important or unresolved issues to the concerned authority.

- Ensure proper closure and confirmation with the customer.

4. Booking & Documentation Support

- Assist customers regarding booking procedures, payment schedules, agreements, registration and documentation.





- Coordinate collection and sharing of required customer documents.

- Maintain proper customer records and documentation.

5. Payment Follow-up

- Send payment reminders as instructed by the Accounts/Sales team.

- Coordinate with customers regarding payment confirmations and receipts.

- Maintain updated records of follow-ups.

6. CRM & Record Maintenance

- Update customer details, interactions, complaints and follow-ups in CRM/software or registers.

- Maintain confidentiality of customer and company information.

- Prepare periodic reports on pending issues and customer follow-ups.

7. Internal Coordination

- Coordinate with Sales, Accounts, Legal, Site and other departments for customer-related matters.

- Ensure commitments made to customers are communicated to the responsible team.

- Follow up internally until the matter is completed.

📌 Customer Relations Executive (Bengaluru)
🏢 Sowmya K
📍 Bengaluru