- Greet and escort guests to their tables in a professional, courteous manner
- Present menus and explain dishes, ingredients, and specials
- Recommend food and wine pairings (often coordinating with a sommelier)
- Take accurate orders and ensure special requests are noted
- Maintain high standards of personalized service throughout the dining experience
?? Coordination with Kitchen & Bar
- Communicate orders clearly to the kitchen and bar staff
- Ensure timely service of courses (appetizer → main → dessert)
- Check food presentation and quality before serving
- Handle any delays or issues proactively
? Team Supervision
- Supervise and guide waiters/servers assigned to their station
- Train junior staff on service standards and etiquette
- Allocate tables and duties efficiently during service
- Ensure grooming, discipline, and professionalism of staff
? Order & Billing Management
- Monitor table orders and ensure accuracy
- Coordinate billing and ensure correct checks are presented
- Handle payment processes (cash/card/digital) smoothly
- Resolve billing discrepancies if any
? Quality & Hygiene Standards
- Ensure cleanliness and proper table setup (cutlery, glassware, linens)
- Maintain fine dining service standards (silver service, plating, etc.)
- Follow hygiene and safety regulations strictly
⚠️ Handling Guest Concerns
- Address complaints or special requests calmly and professionally
- Take immediate corrective action to ensure guest satisfaction
- Escalate responsible issues to the restaurant manager when needed
? Inventory & Supplies
- Monitor stock of service items (napkins, cutlery, crockery)
- Report shortages or breakages
- Assist in inventory control when required
? Additional Responsibilities
- Ensure adherence to fine dining etiquette and service protocols
- Stay updated on menu changes and seasonal offerings
- Build rapport with regular guests for repeat business