We are looking for a responsible and hands-on Outlet Head to take responsibility of the day-to-day operations of our Aago Momo outlet.
The ideal candidate should be comfortable interacting with customers, managing staff, handling billing, and stepping into the kitchen whenever required. This is a hands-on role for someone who wants to take responsibility and grow with a young and expanding QSR brand.
Key Responsibilities
- Take complete responsibility for the day-to-day operations of the outlet.
- Interact with customers and ensure a positive customer experience.
- Handle billing, POS and UPI/card payments accurately.
- Manage and coordinate the outlet staff and allocate daily responsibilities.
- Ensure staff attendance, discipline, cleanliness and proper work practices.
- Oversee food preparation and maintain quality and consistency.
- Be able to cook and handle kitchen operations as a replacement when the chef/kitchen staff is unavailable.
- Ensure the outlet is properly opened and closed every day.
- Monitor stock and inform management about shortages or requirements.
- Ensure proper hygiene and cleanliness in the kitchen and customer area.
- Handle customer complaints calmly and professionally.
- Ensure orders are prepared and served efficiently.
- Coordinate takeaway and online/delivery orders.
- Follow Aago Momo's recipes, processes and operating standards.
- Report any operational issues to the management promptly.
What We Are Looking For
- Responsible and dependable person who can take responsibility of the outlet.
- Good communication and customer-handling skills.
- Positive English, Hindi and Kannada required.
- Previous experience in a restaurant/QSR is preferred.
- Basic cooking and kitchen knowledge is essential.
- Comfortable using a POS/billing system.
- Able to manage a small team.
- Hardworking and willing to be hands-on when required.
- Looking for a long-term opportunity with a growing brand.