- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to financial products and services.
- Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
Job Requirements :
- 0-3 years of experience in a similar role in the banking industry.
- Strong communication skills with ability to handle international voice process (UK process).
- Proficiency in blended process (voice & non-voice) including email support.
- Must be versatile to work in night shifts
📌 Customer Service Associate (Chennai)
🏢 Sutherland
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.