Job Description – Case Officer

Company: Phoenix Business Advisory

Position: Case Officer

Experience: 2–4 Years

Employment Type: Full time

Location: Ahmedabad, Gujarat

Working Days: Monday–Saturday

Working Hours: 10:00 AM – 7:00 PM

Joining: Immediate Joiner Preferred

About Phoenix Business Advisory

Phoenix Business Advisory is a business migration and advisory firm providing immigration, business migration, and expansion solutions across New Zealand, Australia, USA, and UAE .

We are looking for an experienced Case Officer with prior experience in the visa/immigration industry to manage client cases, documentation, follow-ups, and case coordination while ensuring accuracy and timely processing.

Key Responsibilities

- Manage and coordinate visa/immigration cases from documentation through the relevant processing stages.
- Review client documents for completeness, accuracy, and compliance with case requirements.
- Prepare and maintain case files, applications, checklists, trackers, and related documentation.
- Coordinate with clients for pending documents, information, and case updates.
- Ensure timely follow-ups and movement of cases through different processing stages.
- Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
- Monitor case deadlines and ensure timely completion of assigned tasks.
- Identify documentation gaps or case-related issues and escalate them appropriately.
- Maintain accurate case records and provide regular status updates to management.




- Follow company SOPs, quality standards, and confidentiality requirements.

Requirements & Qualifications

- Bachelor's degree in Business Administration, Management, Commerce, Law, or a related field .
- 2–4 years of prior experience in the visa/immigration industry is mandatory.
- Hands-on experience in visa processing, case management, documentation, or immigration operations .
- Strong understanding of visa/immigration documentation and processing workflows.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Ability to manage multiple cases and deadlines simultaneously.
- Strong follow-up, coordination, and problem-solving abilities.
- Good knowledge of MS Excel, Word, Google Sheets, and documentation tools .
- Ability to maintain confidentiality of sensitive client information.
- Immediate joiners preferred.

Preferred Experience

Experience with New Zealand, Australia, USA/L-1, UAE immigration, business migration, investor migration, or other international visa processes will be an advantage.

What We Offer

- Opportunity to work with an international business migration and advisory firm.
- Exposure to international visa and business migration processes.
- Opportunity to work closely with experienced operations and leadership teams.
- Professional and growth-oriented work environment.
- Career growth within the Operations and Case Management function.

📌 Visa Officer (Ahmedabad)
🏢 Phoenix Business Advisory
📍 Ahmedabad