Job Title: Team Leader - Customer Support (BPO) Location: Bangalore (Electronic City) Industry: BPO / Customer Support Working Days: 6 Days a Week Shifts: Rotational Shifts Salary: ₹4 LPA to ₹5 LPA Job Description Teleperformance is hiring Team Leaders to manage and drive the performance of customer support teams in a dynamic BPO environment. Key Responsibilities: Lead, motivate, and manage a team of customer support executives. Monitor team performance and ensure achievement of KPIs, SLAs, and quality standards. Conduct regular coaching sessions, feedback discussions, and performance reviews. Handle escalations and provide timely resolutions to customer concerns. Prepare and share performance reports and operational updates. Drive employee engagement, attendance, and productivity within the team.



Collaborate with internal stakeholders to ensure smooth process operations. Eligibility Criteria: Minimum 2 years of experience as a Team Leader in a Customer Support/BPO setting. Experience in managing team performance and operational metrics. Strong communication, leadership, and people management skills. Willingness to work in rotational shifts and a 6-day work schedule. Customer service experience from any industry is acceptable. Contact Information For more information, please reach out to: Neha Mamidi Apply Now and be a part of a growing team at Teleperformance!

📌 Team Lead (Karnataka)
🏢 TP
📍 Karnataka