Job Description

Job Purpose:

- Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
- Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
- Implement process for Fix it right by initiate training programme at dealers
- Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

- Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
- Prepare countermeasure sheet for Non F1 cases and educate dealers on same
- Implement F1 good practice at dealers




- Explicit long pending vehicle waiting for diagnosis
- Perform Deep dive in dealer process and make action plan for all negative VOC
- Validate dealer level action plan and give training for further improvement
- Prepare training module base on available GTSS database and need for NTL
- Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
- Analyse dealer requirement and support in correct diagnosis and repair
- Remote online support
- Dealer visits

📌 Tech Liner (New Delhi)
🏢 MSX INTERNATIONAL
📍 New Delhi