Job Description: Customer Support Executive at DBMCI One (Tech/Product Support)

About DBMCI One:

Join DBMCI One and become part of a team that influences the daily clinical decisions of doctors across India, thereby enhancing the healthcare of millions. DBMCI One is part of the global healthcare tech ecosystem backed by M3 Inc. (Japan)—one of the world’s largest digital platforms for doctors—and its India arm NHPL, known for platforms like Marrow and DailyRounds. Together, they are building a powerful medical learning ecosystem in India.

By joining us, you'll collaborate with a diverse group of professionals including doctors, engineers, designers, and business experts to address significant challenges. We're seeking passionate and dynamic individuals who share our vision of pushing the limits of tech support.

Position: Customer Support Executive

Role:

● Act as the first point of contact for DBMCI One users facing technical or product-related issues.

● Dive deep into our product ecosystem to understand and troubleshoot issues, ensuring users continue their journey without a hitch.

● Collaborate closely with the team to communicate, prioritise, and resolve user challenges.

● Moderating Live classes and solving users’ queries on the spot.

Ideal for:

Fresh graduates who are passionate about products, eager to learn, and want a front-row seat to the action in a rapidly growing Ed-Tech platform.

● Knowing Hindi is mandatory.

● 6 working days with a rotational week off.

Key Responsibilities:

1. Handle user queries and challenges related to the DBMCI One platform with a touch of delight.

2. Troubleshoot and identify solutions to resolve customer issues.





3. Collaborate with the team to escalate and address technical challenges. 4. Stay updated with DBMCI One products and updates to offer accurate solutions. 5. Track and report on common user challenges to help drive product improvements.

Qualifications:

● A fresh graduate from any stream with a flair for product.

● Excellent verbal and written communication skills.

● A problem solver with strong analytical skills.

● Passion for customer support and helping users.

Why join us?

● Growth: Be at the heart of a rapidly scaling tech platform in the healthcare sector. ● Learn: Get hands-on experience and learn the ropes of how tech platforms operate. ● Impact: Your work directly affects the user experience, making a difference in our mission to revolutionise healthcare.

Location: Bangalore, India

Are you ready to embark on an exciting journey with DBMCI One and make an impact every day? Apply now!

Note: DBMCI One is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Requirements

Requirements:

● A fresh graduate from any stream with a flair for product.

● Excellent verbal and written communication skills.

● A problem solver with solid analytical skills.

● Passion for customer support and helping users.

Benefits

Why join us?

- Growth: Be at the heart of a rapidly scaling tech platform in the healthcare sector.

- Learn: Get hands-on experience and learn the ropes of how tech platforms operate.

- Impact: Your work directly affects the user experience, making a difference in our mission to revolutionise healthcare.

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