Description

We are looking for a Support Engineer I to join our Financial Reporting support team. In this role, you will provide day-to-day technical support by investigating and troubleshooting customer-reported issues and helping ensure timely and effective resolution.

You will use a variety of troubleshooting methods, including reviewing application logs, querying databases, analyzing data discrepancies, and performing system-level validations. You will also document investigation findings and resolutions, maintain accurate case records, and manage assigned work based on priority, customer impact, and service-level commitments.

This role involves working closely with senior engineers and cross-functional teams to resolve issues and provide a positive customer experience. You will also contribute to knowledge documentation, help identify recurring issues and trends, and support ongoing application maintenance and problem-management activities.

Responsibilities





Basic Qualifications:

A minimum of two years of related work experience and a bachelor's degree, including:

An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.

Preferred Qualification

- 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.

- Knowledge of SQL.

- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.

- Outstanding interpersonal abilities and adept at effective communication with collaborators across various regions of the globe.

- Prospective employees need to be ready to work different shifts and provide on-call support.

Qualifications

Career Level - IC1

📌 Support Engineer 1 (Bengaluru)
🏢 Oracle
📍 Bengaluru