Job Purpose
• Drive end-to-end execution, delivery tracking, testing governance, and production readiness for the Offline to Online (O2O2O) Customer Journey on 3in1 App across NTB, ETB, DIY QR, ABND, and Loan POD journeys.
• The role will ensure business requirements are translated into deliverables, milestones are tracked, risks are proactively managed, testing is completed on schedule, and production issues are resolved within agreed timelines.
• The role is responsible for coordinating across Business, Product, Digital, Technology, Operations, Service, and Vendor teams to ensure successful rollout and stabilization of customer-facing journeys.
Duties and Responsibilities
• Drive day-to-day execution of O2O2O initiatives across multiple workstreams and releases.
• Maintain detailed project plans, milestone trackers, , and implementation dashboards.
• Track delivery progress against committed timelines and escalate delays proactively.
• Coordinate with Business, Technology, Digital Platform, Operations, Risk, and Service teams to ensure closure of pending actions.
• Monitor project health, deliverables, and readiness across all participating teams.
• Drive governance calls, review meetings, status updates, and action item closure.




• Publish weekly and monthly program status reports for leadership review.
Required Qualifications and Experience
• 5-7 years of experience in Program Management, Product Operations, PMO, Business Analysis, Digital Delivery, or BFSI Operations.
• Strong experience in project tracking, execution governance, and delivery management.
• Exposure to digital lending, customer onboarding, lending operations, or fintech ecosystems.
• Experience managing UAT cycles, defect tracking, release readiness, and production support.
• Strong understanding of requirement management and change control processes.
• Experience working with Salesforce (SFDC), Digital Platforms, Loan Origination Systems, or workflow-based applications, UI/UX
• Functional knowledge of Salesforce platform, API Integrations, databases, system integrations.
• Solid analytical skills with proficiency in Excel, PowerPoint, reporting, and dashboard preparation.
• Excellent stakeholder management and follow-up capabilities.
• Ability to manage multiple concurrent workstreams and delivery timelines.
• Strong attention to detail and execution discipline.

📌 Unit ManagerB & Cards COE/Senior Unit ManagerB & Cards COE (Pune)
🏢 Bajaj Finance
📍 Pune