Job Title

Dev Lead – ServiceNow (Now Assist & AI Agents)

Role / Job Summary

We are looking for a strong ServiceNow Dev Lead with hands-on implementation experience and mandatory expertise in Now Assist. The role requires the ability to lead development delivery, guide a team of developers, and build AI-led capabilities using Now Assist and AI Agents, along with a working knowledge of Strategic Portfolio Management (SPM) modules.

Key Responsibilities

- Lead the design, development, and delivery of ServiceNow solutions, providing technical direction to a team of developers.
- Own end-to-end implementation of Now Assist capabilities, including configuration, prompt/skill design, and integration into existing workflows.
- Design and build AI Agents on the ServiceNow platform to automate and augment business processes.
- Review technical designs, code, and configurations produced by the development team to ensure quality, performance, and adherence to best practices.
- Gather and analyze business requirements in collaboration with architects and business analysts, and translate them into technical design specifications and development plans.
- Guide development and customization of core ServiceNow capabilities, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer flows, and Notifications.
- Support basic configuration and enhancement needs within Strategic Portfolio Management (SPM) modules as required by project scope.
- Develop and oversee integrations with third-party applications using REST APIs, SOAP, IntegrationHub, and MID Server.
- Collaborate with architects, business analysts, and cross-functional teams to manage design dependencies and ensure smooth solution delivery.
- Lead and support testing lifecycle activities, including SIT, UAT, defect fixing, production deployment, and post-go-live support.




- Mentor developers on ServiceNow best practices, Now Assist implementation approaches, and AI Agent development.
- Perform platform upgrades, enhancements, troubleshooting, and optimization to improve system performance and reliability.

Must-Have Skills

- 6+ years of experience in ServiceNow development, with proven hands-on implementation experience.
- Mandatory hands-on implementation experience with Now Assist.
- Hands-on experience building and configuring AI Agents on the ServiceNow platform.
- Strong proficiency in JavaScript, Glide APIs, GlideRecord, GlideAjax, Script Includes, Business Rules, and Client Scripts.
- Hands-on experience with Flow Designer, IntegrationHub, and Service Portal / Agent Workspace configuration.
- Demonstrated experience leading or guiding a development team, including code and design reviews.
- Basic working knowledge of Strategic Portfolio Management (SPM) modules.
- Education: Undergraduate degree and above.

Good-to-Have Skills

- Broader exposure to generative AI capabilities across other ServiceNow product lines, such as ITSM or CSM.
- Experience with Performance Analytics and reporting.
- Prior experience working in a Centre of Excellence (CoE) or platform governance capacity.
- Prior experience working in a managed services or client-facing delivery workplace.

Experience Required

6+ Years

Any Other Important Notes

- This is a Centre of Excellence (CoE) position with 1 open headcount.
- Client-facing role requiring clear communication of technical design choices to both business and technical stakeholders.
- Involves participation in SIT, UAT, and post-go-live support cycles, which may require flexibility around release windows.
- Preferred certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and any Now Assist / AI-related ServiceNow certification, where available.
- Location: as per project / practice staffing requirement.

📌 Dev Lead - ServiceNow - Now Assist & AI Agents (India)
🏢 NewVison
📍 India