Job Purpose
• Lead the overall strategy, execution, governance, and scale-up of customer-facing QR DIY journeys across Consumer App and Web platforms.
• Own program delivery across multiple business, digital, technology, operations, and service workstreams, ensuring alignment with business objectives, customer experience goals, and organizational priorities.
• Drive roadmap planning, stakeholder governance, delivery excellence, production stability, and continuous journey optimization to improve customer acquisition, conversion, and operational efficiency.
Duties and Responsibilities
• Manage projects end-to-end from requirements, solutioning, development, rollout and post-launch support.
• Define project scope, timelines, milestones, dependencies, resources, and success metrics.
• Lead cross-functional teams across Product, Operations, Risk, Technology, Finance, Legal, Compliance etc.
• Establish execution frameworks, project governance models, delivery KPIs, and implementation standards.
• Monitor program health, delivery risks, dependencies, resource requirements, and milestone achievement.
• Drive proactive resolution of delivery bottlenecks and critical program escalations.
• Ensure successful implementation of projects within agreed timelines, scope, quality, and budget expectations.
Required Qualifications and Experience




• 6-9 years of Experience in Product Management, Program Management, or Digital Transformation initiatives within BFSI, Lending, Fintech, or Consumer Finance.
• Robust understanding of end-to-end lending journeys including onboarding, KYC, eligibility, loan approval, agreement, disbursement, mandate setup, and servicing.
• Experience managing complex cross-functional programs involving Business, Sales, Operations, Risk, Technology, and Digital teams.
• Strong knowledge of CRM platforms, Digital journeys, APIs, event-driven integrations, UI/UX, customer-facing applications.
• Exposure to Salesforce (SFDC), Loan Origination Systems, Digital Platforms, POD-based architectures, or equivalent ecosystem platforms.
• Ability to define business requirements, user journeys, edge cases, and process flows across assisted and self-service channels.
• Strong analytical and problem-solving skills with experience in MIS, journey analytics, and customer funnel reporting.
• Experience leading UAT, production rollouts, release governance, and large-scale customer journey implementations
• Strong communication & stakeholder management across multiple business and cross functional teams
• Entrepreneurial mindset with ownership and execution rigor is a must

📌 Cluster ManagerB & Cards COE/Senior Cluster ManagerB & Cards COE (Pune)
🏢 Bajaj Finance
📍 Pune