Details:

- Own day-to-day operations and performance of Workspace1.
- Lead, coach, and manage the WS1 team.
- Drive achievement of operational, service, quality, and productivity KPIs.
- Manage workforce planning, scheduling, capacity, and resource utilization.
- Monitor SLAs, identify performance gaps, and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards, MIS, and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies, controls, and applicable standards.

Details:

- eam and people management
- Operations/program management
- KPI and SLA management
- Stakeholder management
- Data analysis and reporting
- Problem-solving and decision-making
- Process improvement
- Strong communication and presentation skills
- MS Excel / PowerPoint; relevant workflow or CRM tools

Ideal Candidate
A results-oriented manager with solid operational ownership, people leadership, analytical ability, and experience managing a high-volume, KPI-driven environment.

📌 Info Systems Manager (Noida)
🏢 Stefanini Group
📍 Noida