· Lead and support the end-to-end execution of bunker deliveries.
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· Act as the central point of coordination between suppliers, vessels, agents, surveyors, traders, and internal teams.
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· Coordinate and track supply schedules, including ETA updates, berthing information, and delivery progress.
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· Keep the Trading Team informed with timely and accurate operational updates.
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· Coordinate the appointment of local agents and surveyors when required.
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· Provide daily weather updates and operational insights relevant to ongoing deliveries.
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Risk Management & Issue resolution
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· Proactively identify operational risks and implement solutions before they become issues.
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· Escalate and manage operational issues while ensuring all relevant stakeholders remain informed.
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Documentation & Compliance
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· Collect, review, and manage supply and delivery documentation.
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· Support the Accounts Team by providing complete and accurate documentation for invoicing.
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· Assist the Claims Team with investigations and dispute resolution when required.
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· Maintain accurate and up-to-date operational information within our internal systems.
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Stakeholder & Team Management
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· Lead and support a complex bunker operations team based in Mumbai. This team is split into regional sub-teams (Europe/Africa, India/Middle East/Singapore/US)
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· Assist with the training and development of new joiners.
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· Implement new measures to improve team dynamics and work balance.
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· Drive continuous improvement initiatives and contribute to operational excellence across the business.
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Skills & Experience:
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· Hands-on experience in bunker/Tanker operations.
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· Previous experience in managing and supporting a complex team.
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· Strong technical understanding of bunker delivery processes.
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· High attention to detail and a strong sense of accountability.
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· Ability to handle sensitive information with professionalism and discretion.
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· Strong organisational skills and the ability to manage multiple priorities in a quick-paced environment.
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· Excellent communication skills and confidence interacting with international stakeholders.