We are looking for a technically inclined Support Executive to handle international customers , resolve their queries through calls/messages/emails, and contribute to new customer acquisition and business growth .
• Handle international customer calls, messages and emails during the night shift.
• Understand and resolve customer queries related to the online platform/service.
• Provide basic technical support and troubleshooting to customers.
• Escalate technical issues to the appropriate team and follow up until resolution.
• Make cold calls and outbound calls to acquire new customers.
• Generate leads through calls, emails and online outreach .
• Follow up with prospects and maintain customer/lead information.
• Support marketing, customer engagement and branding activities .
• Coordinate with internal teams to ensure smooth customer service.
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• Technical/IT background is preferred.
• Excellent spoken and written English communication .
• Comfortable handling international customers over voice calls .
• Strong problem-solving and customer-handling skills.
• Comfortable with cold calling, lead generation and follow-ups .
• Basic understanding of software, websites, applications or technical troubleshooting .
• Knowledge of marketing and branding will be an added advantage.
• Basic accounts/accounting knowledge will be an added advantage.
• Comfortable working independently during night shifts .
• Graduate in BCA, B.Tech, B.Sc. (IT/CS), BBA, B.Com or a related field preferred.
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Someone with a technical mindset + strong communication skills + customer support experience + willingness to make outbound calls . The candidate should be comfortable interacting with international customers and working during night hours.
📌 Technical Support & Business Development Executive (Indore)
🏢 Sofmen Technologies
📍 Indore
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