Job Title: SNOW(ServiceNow) - Business Analyst - Now Assist

Role/Job Summary:

A ServiceNow Business Analyst specializing in Now Assist (ServiceNow’s Generative AI capability) acts as the bridge between business stakeholders and technical teams. Their core focus is identifying how GenAI can automate workflows, summarize cases, and improve user experiences, and then translating those needs into actionable technical designs.

The ideal candidate merges traditional ServiceNow BA skills (requirements gathering, Agile mapping, process modeling) with expertise in conversational design, AI implementation, AI skills, AI agents, and basic knowledge of SPM modules.

Key Responsibilities:

- AI & Now Assist Strategy: Identify use cases where Now Assist can drive value, such as resolving incidents, summarizing chats, or drafting knowledge base articles.
- Requirement Gathering: Translate complex business problems into functional specifications, user stories, and acceptance criteria.
- Conversational & AI Design: Design dialogue flows, intent structures, and fallback strategies for Virtual Agents and Now Assist implementations.
- Stakeholder Management: Collaborate with department leaders, IT teams, and end-users to secure buy-in and align technical delivery with strategic goals.
- Testing & Validation: Define QA test scenarios, lead User Acceptance Testing (UAT), and ensure AI models provide accurate, helpful, and compliant responses.
- Monitoring & Optimization: Track Key Performance Indicators (KPIs) to measure Now Assist adoption, reduce resolution times, and refine AI skills.
Essential Qualifications & Skills.

Must-Have Skills:

- Understanding of Agile development methodologies.
- Experience working in data platforms or enterprise integration environments.
- Now Assist Proficiency: Understanding of Generative AI in ServiceNow, prompt engineering basics, and workspace integrations.
- Now Assist Proficiency:



Understanding of Generative AI in ServiceNow, prompt engineering basics, and workspace integrations.
- AI & Generative AI: Strong understanding of AI capabilities, Generative AI, and practical use of AI Agents to improve business processes, productivity, decision-making, and product capabilities.
- AI-Assisted Product Development: Hands-on experience or working knowledge of leveraging AI tools and AI agents for requirements analysis, process automation, data analysis, documentation, and product enhancement.
- SPM Modules: Basic working knowledge of SPM (Strategic Portfolio Management) modules, including portfolio planning, demand management, project/program management, resource management, and related workflows.
- Ability to identify and evaluate opportunities where AI, AI Agents, and SPM capabilities can be applied to enhance taxation products and business processes.

Good-to-Have Skills:

- Creative, out-of-the-box thinker and problem-solving experience to assess, analyse, troubleshoot, and resolve issues.
- Excellent analytical skills, extraordinary attention to detail, and ability to present recommendations to business teams based on trends, patterns, and modern best practices.
- Passion for technology and providing exceptional experiences both internally for our employees and externally for clients and prospects.
- Bias to action, and know-how to succeed in ambiguity.
- Ability to deliver value consistently by delivering on-time and seeking assistance when a blocker is encountered.

Experience Required:

- Overall Business Analysis experience, with 8+ years specifically within the ServiceNow ecosystem.

Recent Vision has created a culture of Thinking Minds which fosters creative thinking and problem-solving for our customers. We have expertise in building Custom IT solutions. Our endeavor is to create a positive impact on the bottom line of the clients and help them increase their profitability, thereby building a long-term and win-win business association with all our clients.

📌 ServiceNow-Sr. Business Analyst-NOW Assist (Pune)
🏢 NewVison
📍 Pune