Transforming the Future of Enterprise Planning
By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Job Title – Associate Client Success Manager
Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services.
● Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
● Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
● Achieve agreed performance levels in line with customer requirements and the functional SLAs. Handle assignment and monitoring of task to support consultants.



Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
● Has a proven track record of building and managing successful support teams in a global environment. Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits. Works with the R&D; team to drive enhancements in product.
Experience: 7+ Years.
● Master’s Degree. Degrees in the following fields: Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering).
Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP;, i2 Supply Chain Planner, Oracle SCM
High degree of interpersonal effectiveness and building relationships with customers, across levels and functions. Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly.
● Robust project management skills We really value team spirit: Market-competitive salary – We recognize and reward talent.




● Tech Tools – Choose a Windows or PC laptop, whatever helps you work best.
● Flexible Work – Work from home two days a week—less commuting, more time for what matters.
● Diversity & Inclusion – We celebrate our international workforce and value different perspectives.
● Food & Drink – Enjoy healthy snacks, fresh fruit, teas, and coffees.
Managerial Round – A conversation with the hiring manager to evaluate collaboration, team fit, and growth potential.
HR Round – A final discussion on company culture, expectations, and career progression.
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion.

📌 Customer Success Associate Manager (Bengaluru)
🏢 o9 Solutions
📍 Bengaluru