Job Description

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About the Company :

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Snabbit is building the future of on-ground service operations by solving for high-quality, reliable workforce supply at scale. We operate at the intersection of demand, supply, and operational excellence, enabling seamless last-mile execution.

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About the Role :

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As the Senior Manager – Operations, you will be responsible for ensuring seamless day-to-day functioning across clusters, scaling new hoods, and building a strong supply base while maintaining world-class service standards. This role offers a unique opportunity to lead in a high-growth, category-creating startup and deliver real impact on both business scale and customer experience.

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Responsibilities :

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Operational Leadership

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- Lead and manage a multi-layered team of Regional Cluster Manager (RCLMs) and Cluster Manager (CLMs) to ensure end-to-end operational excellence.
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- Build a solid execution framework for daily city operations including booking loss reduction, Estimated Order Bridge (EOB) tracking, utilization monitoring, de-allocation control, and issue resolution.
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Scaling New Markets

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- Drive cluster and hood launches by ensuring readiness across manpower, training, logistics, and on-ground execution.
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- Partner with cross-functional teams to guarantee seamless rollout and scalability of new Zones.
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People & Supply Management

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- Own the performance management, and retention of service experts at hood and cluster levels.
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- Implement robust attrition control mechanisms and foster a culture of accountability, agility, and ownership among teams.
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Process Excellence & Metrics





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- Track and manage critical operational KPIs (TAT, utilization, supply-demand match, service quality, and customer satisfaction).
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- Identify gaps and implement process improvements, automation, and SOP standardization to drive efficiency and scalability.
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Stakeholder Management

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- Work closely with central operations, product, and leadership teams to align on priorities, resolve bottlenecks, and deliver consistent customer experiences.
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- Provide weekly business reviews with insights, risks, and action plans to drive city-level operational success.
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Qualifications :

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- 6–10 years of experience in city/cluster operations, logistics, or last-mile delivery. Startup or hyper-growth environment exposure is a strong plus.
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- Proven track record of leading large, multi-layered teams and driving outcomes in complex, fast-paced environments.
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- Strong problem-solving and decision-making skills, with the ability to balance short-term firefighting and long-term process building.
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- Data-driven mindset with expertise in using dashboards, metrics, and analytics to monitor performance and drive improvements.
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- High energy, ownership mindset, agility, and resilience to thrive in a energetic and rapidly evolving startup ecosystem.
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Required Skills :

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- Strong leadership and team management skills.
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- Excellent communication and interpersonal skills.
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- Ability to work in a fast-paced environment.
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Preferred Skills :

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- Experience in a startup environment.
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- Familiarity with operational metrics and KPIs.
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Apply Here -

📌 Senior Manager - Operations (Bengaluru)
🏢 Snabbit
📍 Bengaluru