We are #hiring for Manager Key Accounts at DTDC Express Limited
Title: Key Account Manager (KAM)
As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involves
experiences, ensuring solid business retention while actively seeking growth opportunities.
commitment to delivering excellent service support. Handling high-profile enterprise accounts,
Manage and nurture client relationships within the Ecommerce Vertical, focusing on
Develop a comprehensive client success roadmap outlining the entire client experience
across various touchpoints, including the client engagement model, service precision, and
SOP management.
▪ enhancing the service delivery experience.
▪ Monitor performance against service level agreements, identifying and addressing
Maintain exceptional service quality,
consistently exceeding client expectations at every
Manage enterprise-level accounts with reputed brand names, understanding their
Act as a liaison between the logistics firm and clients, ensuring effective communication
Collaborate closely with the Sales and Operations teams to align strategies and ensure
seamless service delivery.
▪ Regularly assess established Key Performance Indicators (KPIs) and provide strategic
Proactively identify opportunities for growth and improvement within client accounts,
Prepare and deliver comprehensive reports on key account performance to internal