Job Description

We are seeking a Technical Client-Success Manager for an AI powered SaaS Platform.

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Job Profile:

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Pre-Sales Solutioning

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Partner with Sales to understand customer challenges and define solution approaches.

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Lead technical discovery sessions and solution workshops with customer stakeholders.

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Design and deliver tailored Proof of Concepts (POCs) that demonstrate Beacon’s capabilities.

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Create high-level solution architectures, implementation plans, and effort estimates for prospective customers.

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Customer Implementation & Onboarding

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Lead end-to-end implementation projects from project kickoff through production go-live.

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Translate customer business processes into functional solution designs and implementation requirements.

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Collaborate with AI Engineering teams to define solution requirements, review implementation progress, and validate technical deliverables against customer requirements.

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Review and validate workflows, agents, integrations, and overall solution behavior prior to customer acceptance.

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Lead functional testing, identify solution gaps, and coordinate with Engineering to resolve issues.

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Coordinate UAT, production deployments, onboarding activities, and post-go-live hypercare support. Client Success

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Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customer stakeholders to demonstrate business value, drive adoption, and identify expansion opportunities.

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Serve as the primary technical advisor throughout the customer’s lifecycle.

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Guide customers on solution best practices, implementation strategy, and platform adoption.

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Drive retention through consistent project outcomes,



and expansion opportunities by identifying additional use cases and demonstrating business value.

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Gather customer feedback and collaborate with Product and Engineering teams to influence future product enhancements.

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Project Coordination

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Manage implementation timelines, milestones, dependencies, risks, and stakeholder communication.

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Prepare solution documentation, implementation plans, meeting minutes, and customer-facing technical documents.

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Coordinate across Sales, Product, Engineering, and Customer teams to ensure successful project delivery.

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Technical Client-Success Manager Requirements:

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3–6 years of experience in a customer-facing technical role within a SaaS organization, such as Client Success, Technical Account Management, Professional Services, Solutions Consulting, Value Consulting, Technical Consulting, or Implementation Consulting.

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Solid solutioning mindset with the ability to translate business problems into scalable technical solutions.

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Good understanding of REST APIs, JSON, authentication mechanisms (OAuth, JWT, SSO), and enterprise application integrations.

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Experience reviewing and validating technical implementations, conducting UAT, and troubleshooting integration issues.

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Excellent stakeholder management, communication, presentation, and project coordination skills.

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Experience delivering enterprise SaaS implementations, customer workshops, and technical demonstrations.

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Preferred Qualifications

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Experience with AI platforms, Large Language Models (LLMs), workflow automation, or agent-based systems.

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Exposure to enterprise applications such as HRMS, ERP, CRM, or Supply Chain solutions.

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Familiarity with Agile methodologies, Jira, Confluence, and cloud platforms such as AWS, Azure, or GCP.

📌 Customer Success Manager (Hyderabad)
🏢 Leadership Talent Hunters
📍 Hyderabad