Job Description – Case Officer Company: Phoenix Business Advisory
Position: Case Officer
Experience: 2–4 Years
Employment Type: Full-Time
Location: Ahmedabad, Gujarat
Working Days: Monday–Saturday
Working Hours: 10:00 AM – 7:00 PM
Joining: Immediate Joiner Preferred
About Phoenix Business Advisory
Phoenix Business Advisory is a business migration and advisory firm providing immigration, business migration, and expansion solutions across New Zealand, Australia, USA, and UAE .
We are looking for an experienced Case Officer with prior experience in the visa/immigration industry to manage client cases, documentation, follow-ups, and case coordination while ensuring accuracy and timely processing.
Key Responsibilities
Manage and coordinate visa/immigration cases from documentation through the relevant processing stages.
Review client documents for completeness, accuracy, and compliance with case requirements.
Prepare and maintain case files, applications, checklists, trackers, and related documentation.
Coordinate with clients for pending documents, information, and case updates.
Ensure timely follow-ups and movement of cases through different processing stages.
Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
Monitor case deadlines and ensure timely completion of assigned tasks.
Identify documentation gaps or case-related issues and escalate them appropriately.
Maintain accurate case records and provide regular status updates to management.
Follow company SOPs,



quality standards, and confidentiality requirements.
Requirements & Qualifications
~ Bachelor's degree in Business Administration, Management, Commerce, Law, or a related field .
~2–4 years of prior experience in the visa/immigration industry is mandatory.
~ Hands-on experience in visa processing, case management, documentation, or immigration operations .
~ Strong understanding of visa/immigration documentation and processing workflows.
~ Excellent written and verbal communication skills.
~ Robust attention to detail and accuracy.
~ Good organizational and time-management skills.
~ Ability to manage multiple cases and deadlines simultaneously.
~ Strong follow-up, coordination, and problem-solving abilities.
~ Good knowledge of MS Excel, Word, Google Sheets, and documentation tools .
~ Ability to maintain confidentiality of sensitive client information.
~ Immediate joiners preferred.

Preferred Experience
Experience with New Zealand, Australia, USA/L-1, UAE immigration, business migration, investor migration, or other international visa processes will be an advantage.
What We Offer
Opportunity to work with an international business migration and advisory firm.
Exposure to international visa and business migration processes.
Opportunity to work closely with experienced operations and leadership teams.
Professional and growth-oriented work environment.
Career growth within the Operations and Case Management function.

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