What you'll do:Manage day-to-day hub operations — ensuring quality standards are met across every order processedOwn delivery timelines (TAT) for the hub and course-correct proactively to avoid delaysCoordinate closely with the central team to keep hub operations aligned with company-wide processes and targetsMonitor hub-level quality checks and flag/fix recurring issues before they escalate to customersManage on-ground staff and resources at the hub to keep operations running smoothlyMaintain accurate hub-level records and report performance (quality, TAT, output) to the central teamWhat we're looking for:2-4 years of experience in operations, facility/hub management, or a similar on-ground ops roleStrong ownership mindset — comfortable running a hub independently with minimal hand-holdingGood coordination skills to work with a central team while managing local executionProcess-driven, with an eye for quality and attention to detailComfortable managing people and troubleshooting on the ground