What you'll do:Proactively call customers to upsell relevant products/services and drive repeat ordersReach out to dormant customers and win them back with targeted outreachMonitor customer feedback and reviews, and personally resolve issues behind negative ratingsAct as the voice of the customer internally — surfacing patterns and feedback to help the team fix root causesBuild genuine rapport with customers to strengthen long-term retentionTrack and report on upsell conversions, win-back rates, and review-recovery outcomesWhat we're looking for:1-3 years of experience in tele-sales, retention, customer success, or upsellingA persuasive, warm communication style — equally comfortable selling and empathizingGenuine customer-first instinct — you care about getting it right for the customer, not just closing the callComfortable working with CRM tools, call/target lists, and basic reportingSelf-driven with the ability to manage a daily outreach pipeline independently