Job Title: Team Leader - Customer Support (BPO)Location: Bangalore (Electronic City)Industry: BPO / Customer SupportWorking Days: 6 Days a WeekShifts: Rotational ShiftsSalary: ₹4 LPA to ₹5 LPAJob DescriptionTeleperformance is hiring Team Leaders to manage and drive the performance of customer support teams in a agile BPO environment.Key Responsibilities:Lead, motivate, and manage a team of customer support executives.Monitor team performance and ensure achievement of KPIs, SLAs, and quality standards.Conduct regular coaching sessions, feedback discussions, and performance reviews.Handle escalations and provide timely resolutions to customer concerns.Prepare and share performance reports and operational updates.Drive employee engagement, attendance,



and productivity within the team.Collaborate with internal stakeholders to ensure smooth process operations.Eligibility Criteria:Minimum 2+ years of experience as a Team Leader in a Customer Support/BPO environment.Experience in managing team performance and operational metrics.Strong communication, leadership, and people management skills.Willingness to work in rotational shifts and a 6-day work schedule.Customer service experience from any industry is acceptable.Contact InformationFor more information, please reach out to:Neha [email protected] Now and be a part of a growing team at Teleperformance!

📌 Team Lead (Vasanth Nagar)
🏢 TP
📍 Vasanth Nagar