Customer Support Executive | Lucknow

Company: Teleperformance
Location: Lucknow
Process: Domestic Voice / International Customer Support (Voice & Chat)
Working Days: 5 Days Working | 2 Rotational Offs
Shift: Rotational / Night Shift as per process requirement
Salary: 17k CTC - 26k CTC + Incentives

Role Overview

Teleperformance is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.

Key Responsibilities
Handle customer queries through calls and/or chat support.
Provide accurate information and effective resolutions.
Maintain professional communication and customer satisfaction.
Document interactions and update records in the system.
Follow process guidelines, quality standards, and escalation procedures.




Achieve productivity, quality, and attendance targets.

Candidate Requirements
Good communication skills in English and/or Hindi.
Basic computer knowledge and typing skills.
Customer-focused approach with strong problem-solving ability.
Comfortable working in a fast-paced, target-driven environment.
Freshers and experienced candidates can apply.

Important Instructions

✅ 5 Days Working with 2 Rotational Offs
✅ Rotational/Night Shifts as per business requirement
✅ Freshers & Experienced Candidates Eligible
✅ Candidates must be comfortable with Voice and/or Chat Support processes
✅ Final selection and shift allocation will be as per company policy

Build your career with Teleperformance and gain valuable experience in a agile customer service environment.

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