Job role : Listing and Reservation Executive Department : Business (Sales)
Job experience : 2+ years
Location : Mumbai HQ
About The Hosteller
The Hosteller, a chain of backpacker hostels with 70+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India’s rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of the fastest-growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy, and offers quality budget accommodation.
Role overview
The Listing and Reservation Executive will be responsible for managing and driving the overall performance of reservations and property listings across The Hosteller portfolio. The role will sit within the Sales team and will have a strong focus on guest engagement, OTA/listing performance, and process efficiency. The ideal candidate should combine strong sales orientation, hospitality knowledge, analytical ability, guest communication skills, and OTA/listing expertise.
Responsibilities
Manage end-to-end reservation and listing operations across assigned properties, ensuring accuracy, timely execution, and revenue optimisation
Handle guest communication across phone, email, chat, and other relevant channels, providing accurate pre-arrival information and resolving queries promptly
Review and validate incoming reservations, ensuring accuracy, completeness, payment status, and compliance with applicable booking policies
Coordinate with property and internal teams to ensure seamless handover of guest information, special requests, payment details, and other booking requirements
Drive reservation conversions by proactively following up on enquiries, abandoned bookings, pending payments, and other potential booking opportunities
Identify and execute upselling and cross-selling opportunities, including room upgrades, add-on services, F&B;, experiences, and other relevant offerings
Promote applicable offers, packages, loyalty programs,



and promotional campaigns to improve conversion and revenue
Build and maintain strong guest relationships through personalised communication and proactive assistance throughout the pre-arrival journey
Monitor reservation and listing performance metrics, identify gaps, and implement corrective actions to improve conversion, visibility, and revenue
Generate and maintain regular reports covering enquiries, conversions, cancellations, booking trends, upselling performance, listing performance, and other relevant KPIs.
Coordinate with Revenue, Operations, Marketing, and Sales teams to ensure alignment on rates, inventory, promotions, availability, and commercial initiatives.
Ensure accurate and timely updates of property information, rates, inventory, room types, policies, offers, and other relevant details across applicable listing and distribution platforms.
Monitoring listing health, content accuracy, availability, rate parity, restrictions, and visibility across OTAs and other distribution channels.
Identify revenue leakages, listing discrepancies, rate or inventory issues, and booking-related challenges and ensure timely resolution.
Drive continuous improvement in reservation and listing processes through data analysis, process standardisation, and effective coordination with internal stakeholders.
Qualifications
Minimum 2 years of relevant experience in hospitality, reservations, OTA management, hotel sales, revenue, listings, or a related role
Willingness to work night shifts and flexible hours, based on business requirements
Excellent verbal and written communication skills with the ability to communicate clearly, professionally, and persuasively
Detail-oriented and highly organised, with the ability to manage multiple properties, channels, priorities, and deadlines simultaneously
Proficiency in reservation systems, OTA extranets, CRM platforms, and Excel/Google Sheets
Strong ownership and accountability
Ability to handle guest escalations with professionalism and a solution-oriented approach
Comfortable working in a rapid-paced, high-growth hospitality environment

📌 Reservations Executive (Mumbai)
🏢 The Hosteller
📍 Mumbai