About the Company
We are a boutique Overseas Education Consultancy in Mumbai , specializing in providing personalized counselling for students aspiring to pursue higher education in the UK, Ireland, Australia, & Recent Zealand. Our services include admission and application guidance, student visas, accommodation assistance, and end-to-end support for families.
About the Role
We are looking for a high-ownership individual to lead end-to-end operations for a fast-growing study abroad consultancy. This is a mission-critical leadership role responsible for managing the entire student lifecycle while working closely with business development to drive conversions. You will report to the CEO of the company.
Key Responsibilities
Team Leadership
· Lead counselling, admissions, visa, and documentation teams
· Drive daily/weekly performance reviews and accountability
· Ensure seamless cross-functional coordination
Operations & Case Management
· Own the complete student journey for our clients: counselling → application → visa with experience in following destinations: Australia, UK, Ireland, New Zealand
· Maintain real-time tracking of all student applications and ensure a proper follow-up mechanism is followed to chase offers
· Ensure strict timelines, documentation accuracy, and quality standards
Sales & Counselling Support




· Work closely with Sales/Counselling teams to improve conversion rates
· Intervene in high-value or stuck cases and ensure the cases move to the next stage
· Optimize funnel performance and reduce drop-offs thereby helping the team to increase conversions
Escalations & Crisis Handling
· Handle student and parent escalations professionally
· Resolve visa, documentation, and delay-related issues
· Act as the primary escalation point, minimizing founder involvement
Performance & Reporting
· Track conversion ratios and turnaround times
· Share weekly insights and structured reports
· Update CRM with all student related activities and monitor CRM updates done by team members
Candidate Requirements
· Experience as Branch Manager / Operations Manager in the study abroad industry
· Total Work Experience: 10+ years
· Strong understanding of Australia, UK, Ireland, and New Zealand admission & visa processes
· Proven ability to manage teams and improve conversions
· High ownership, problem-solving mindset, and execution focus
What This Role Offers
· Direct reporting to Founders
· High-impact decision-making authority
· Opportunity to build and scale operations
Please apply to the position if this role interests you and we will get back to you in 48 to 96 hours in case you are shortlisted for the next round.

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