About SuperProfile

SuperProfile , a product by Cosmofeed , is built at the forefront of the creator economy. Backed by years of experience working with thousands of creators worldwide, SuperProfile is an all-in-one platform that empowers creators to grow their audience and monetize their businesses seamlessly.

Learn more: www.superprofile.bio

Role Overview

We are looking for a proactive and results-oriented Creator Success Manager to own the end-to-end relationship with our creators and clients—from onboarding and activation to engagement, retention, and long-term success.

This role combines client relationship management, team leadership, retention, and support operations. The ideal candidate will be responsible for ensuring creators have a smooth and high-value experience with SuperProfile while driving platform adoption, creator satisfaction, retention, and growth.

Key Responsibilities

Creator & Client Management
Own the end-to-end relationship with a portfolio of creators and clients, including onboarding, regular engagement, and issue resolution.
Act as the primary point of contact for key creators and understand their goals, challenges, and business requirements.
Help creators effectively leverage SuperProfile's platform and features to grow their audience and monetize their businesses.
Conduct regular check-ins and business reviews to track creator performance, platform adoption, and growth opportunities.
Build strong, trusted relationships with creators across different markets and time zones.
Identify upsell and cross-sell opportunities and coordinate with Sales/Growth teams where relevant.

Team Management
Lead, mentor, and manage a team of Creator Success Associates/Executives.
Allocate creator accounts, monitor workloads, and ensure effective account management across the team.
Set and track team KPIs around response time, creator satisfaction, activation, retention, and issue resolution.
Conduct regular one-on-ones, performance reviews, coaching, and skill-building sessions.
Provide continuous feedback to improve team performance and quality of creator interactions.
Build and maintain SOPs, playbooks, and best practices for common creator scenarios.

Creator Retention & Growth




Own creator retention and churn metrics for the assigned portfolio.
Proactively identify at-risk creators and implement strategies to improve engagement and retention.
Develop and execute creator engagement initiatives, including structured check-in cadences, campaigns, and loyalty or reward programs.
Analyse churn and retention data to identify patterns, recurring issues, and root causes.
Work closely with Product, Marketing, and other internal teams to address retention challenges.
Track and report key metrics including retention rate, churn rate, activation rate, engagement, and creator satisfaction.

Creator Support
Ensure timely and effective resolution of creator queries and issues through email, chat, calls, and other support channels.
Ensure creator concerns are resolved within defined SLAs while maintaining a high standard of communication and service.
Escalate complex issues and coordinate with Product, Technology, Finance/Payouts, and Operations teams for resolution.
Monitor the quality of support provided by the team, including accuracy, tone, responsiveness, and turnaround time.
Maintain and improve FAQs, help documentation, and support processes to reduce repetitive queries.
Identify recurring support issues and work with relevant teams to improve the overall creator experience.

Data & Reporting
Monitor and report on key Creator Success metrics, including retention, churn, activation, response time, and support SLAs.
Analyse creator-level and team-level data to identify trends, risks, and opportunities.
Prepare regular performance reports and actionable insights for leadership.
Use data to improve creator engagement, retention, support quality, and team performance.
Cross-Functional Collaboration
Work closely with Product, Technology, Sales, Marketing, Finance,



and Operations teams to resolve creator issues and improve the creator experience.
Share creator feedback, recurring challenges, and market insights with relevant internal teams.
Collaborate with Product teams to identify opportunities for improving features, workflows, and creator experience.
Partner with Sales/Growth teams to ensure a smooth transition from acquisition to onboarding and long-term success.

What We're Looking For
3–5 years of experience in Client Success, Customer Success, Account Management, Customer Support, or similar roles.
Experience in SaaS, creator economy, or digital products is preferred.
Prior experience managing a team, even a small team of two to three members, is a must.
Strong experience in client relationship management, stakeholder management, and handling escalations.
Excellent verbal and written communication skills with confidence in interacting directly with creators and clients.
Strong problem-solving skills with the ability to manage multiple creators, issues, and internal stakeholders simultaneously.
Data-driven mindset with experience tracking metrics such as retention, churn, activation.
Comfortable working with Excel/Google Sheets and CRM or customer support platforms.
Experience with tools such as Freshdesk, Zendesk, HubSpot, or similar platforms is a plus.
Strong ownership and accountability with the ability to work independently in a fast-paced start-up workplace.
Passion for customer experience, SaaS, technology, and the creator economy.

Why Join SuperProfile?
Own the success and growth of creators across global markets.
Build meaningful relationships with creators, entrepreneurs, and digital businesses.
Play a key role in building and scaling the Creator Success function.
Directly impact creator retention, engagement, satisfaction, and business growth.
Work closely with Product, Sales, Marketing, Operations, and Leadership teams.
Build processes, SOPs, and playbooks in a fast-growing startup environment.
Enjoy a culture of ownership, rapid learning, and accelerated career growth.
Competitive compensation with strong opportunities for professional growth.

📌 Creator Success Manager (Gurugram)
🏢 Cosmofeed
📍 Gurugram