Client: OPTUM

Joining Locations: Hyderabad

Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round

Drive Dates : 20th Aug 2026

Drive Timing : 10:00 AM to 3 PM

Office Addresses :

Hyderabad Office:

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032

Point of Contact (POC)

Artech Hyderabad: Saikam Nagendra

Candidate Requirements :

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.

Required Qualifications

- 0–2 years of customer service experience (chat support preferred).
- Robust written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.

Educational Background Eligibility

Process only candidates with the following qualifications:

- B.Sc.
- B.Com.
- B.A.
- MBA

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Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Educational Documents Required

- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate

Mandatory Documents

- Aadhaar Card copy
- PAN Card copy
- Updated Resume (All education and employment details must match the supporting documents.)

Expectation Setting :

Candidates must agree to the following conditions before processing:

- 6-month contract
- Rotational shifts
- Rotational weekly offs
- 100% Work from Office
- No unplanned leave or NCNS (No Call No Show) cases will be entertained.
- Extended break times without valid reasons will not be accepted.
- No public holidays.
- Candidates must adhere to all company policies and expectations.
- Non-availability of company transport is not a valid reason for reporting late to work.
- Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).

Client Benefits :

The client will provide:

- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
- Meals will not be provided.
- One month of training at the client site, after which candidates will move into production.

📌 Customer Support Executive (Hyderabad)
🏢 Artech
📍 Hyderabad