Job Title: School Success Manager – EdTech / School Partnerships Company: PrepGraph Private Limited
Location: Haryana / Hisar Region
Employment Type: Full time
Work Model: Regional Field + Remote Coordination
About PrepGraph PrepGraph is an AI-powered Academic Intelligence and Personalized Learning Platform designed to help schools identify learning gaps, personalize student learning, support teachers, and improve academic outcomes.
As we expand our school partnerships across India, we are looking for a School Success Manager who can take ownership of schools after commercial closure and ensure successful onboarding, activation, adoption, engagement, and long-term retention.
About the Role This is not a traditional customer-support role.
The School Success Manager will act as the primary relationship and implementation owner for assigned schools, working closely with principals, coordinators, teachers, parents, students, and PrepGraph's internal technical and sales teams.
You will be responsible for taking a school from:
Agreement → Onboarding → Teacher Training → Student Activation → Adoption → School Success → Renewal
The role will combine remote account management with regular school visits across the assigned region , particularly during rollout, training, low-adoption interventions, and management reviews.
Key Responsibilities Own assigned school accounts after completion of the sales process.
Conduct school kickoff and implementation planning.
Coordinate collection of student, teacher, class, and onboarding information.
Ensure school, teacher, and student accounts are successfully configured.
Coordinate and conduct teacher onboarding and training.
Support student and parent onboarding activities.
Manage school launch and activation milestones.
Track student activation, engagement, and platform usage.
Identify low-usage schools or classes and implement corrective action.
Build strong relationships with principals, directors, coordinators, and teachers.
Act as the primary point of contact for school-related operational issues.




Coordinate technical issues with PrepGraph's product and engineering teams.
Conduct periodic school performance and adoption reviews.
Collect structured feedback from schools and communicate insights internally.
Identify renewal risks and expansion opportunities.
Maintain complete account records, follow-ups, issues, and next actions in the CRM.
Travel to schools within the assigned territory when physical support is required.
What Success Looks Like You will be measured on outcomes such as:
Schools launched on schedule
Student activation rate
Student engagement and active usage
Teacher participation
School satisfaction
Resolution of implementation issues
School health and adoption
Retention and renewal readiness
Expansion within existing school accounts
A signed school is not considered successful until students and teachers are actively using PrepGraph and school management is seeing value.
Ideal Candidate We are looking for someone with approximately 2–5 years of experience in one or more of the following:
EdTech
SaaS Customer Success
School Relationship Management
Institutional Account Management
Education Partnerships
School Operations
B2B Client Success
Experience working directly with schools, principals, teachers, or education institutions will be strongly preferred.
Required Skills Strong relationship-management skills
Excellent follow-up and execution discipline
Ability to communicate confidently with school principals and management
Strong English and Hindi communication
Teacher training / presentation ability
Problem-solving mindset
CRM and account-management discipline
Comfortable working with dashboards and usage data




Basic technical understanding of web-based applications
Strong Microsoft Excel / Google Sheets skills
Ability and willingness to travel within the assigned region
We Are Looking for Someone Who Takes ownership instead of simply forwarding problems
Can independently manage multiple school accounts
Is comfortable visiting schools and interacting with senior stakeholders
Can work equally well with teachers, management, students, and internal technical teams
Notices adoption problems before customers escalate them
Is persistent without being aggressive
Is highly organized and data-driven
Enjoys converting implementation plans into measurable outcomes
This Role Is NOT This is not primarily:
Telecalling
Customer support
Sales prospecting
Technical support
Administrative coordination
It is an end-to-end School Customer Success role with accountability for implementation, adoption, relationship health, and retention.
Regional Working Model The role will manage schools remotely for routine communication, adoption monitoring, reporting, and issue coordination.
Physical school visits will be expected for activities such as:
Initial rollout
Teacher onboarding
Student activation
Important management meetings
Low-adoption intervention
Parent or teacher awareness sessions
Critical escalations
Renewal and expansion discussions
Why Join PrepGraph? You will have the opportunity to work directly with schools implementing AI-powered personalized learning and help shape how technology is successfully adopted within real classrooms.
This is an execution-heavy role with direct visibility into student adoption, teacher engagement, school outcomes, and customer growth.
Apply If you have experience managing schools or institutional customers and enjoy taking ownership from onboarding through measurable success, we would like to hear from you.
Apply through LinkedIn with your CV and a short note describing your experience working with schools, EdTech, SaaS, or institutional clients.

📌 School Success Manager (Noida)
🏢 PrepGraph
📍 Noida