Role & responsibilities
Handle customer enquiries through calls, emails, WhatsApp, and other channels.
Build and maintain strong relationships with existing and prospective customers.
Understand customer requirements and provide suitable product information.
Develop strong knowledge of company products and their applications.
Conduct regular follow-ups for enquiries, quotations, orders, and pending requirements.
Generate new customer leads and identify potential business opportunities.
Coordinate with the Sales and Marketing team for product promotion and business development.
Handle customer complaints and coordinate for timely resolution.
Support PR activities and maintain professional relationships with customers and business associates.
Maintain customer database, enquiries, follow-ups, and order details.
Prepare daily/weekly/monthly reports and provide updates to management.
Ensure timely communication and follow-up with customers.
Support customer retention and generate repeat business.
Assist the management and sales team in achieving business development targets.
Maintain a skilled, confident, and customer-focused approach at all times.
Required Skills
B.Pharma qualification is required.
Excellent verbal and written communication skills.
Solid customer relationship and interpersonal skills.
Good understanding of pharmaceutical products.
Confident, presentable, and professional personality.
Valuable product presentation and communication skills.
Strong follow-up and coordination abilities.
Basic knowledge of MS Excel, Word, PowerPoint, Email.
Ability to handle customer complaints and difficult situations professionally.
Proactive and result-oriented approach.
Good organizational and time-management skills.
Preferred Candidate Profile
Experience in pharmaceutical sales, product management, marketing, customer relationship, business development, or PR will be an advantage.
Freshers with excellent communication skills and a confident personality can also apply.