Client Experience & Sales Coordination
Handle client interactions across phone and digital channels
Guide customers on product selection, pricing, and gifting options
Manage order confirmations, customizations, and upselling prospects
Build solid relationships with repeat and high-value clients
Assist clients with bulk, corporate and gifting orders.
Understand client requirements including quantity, budget, products, customisation, packaging and delivery timelines.

End-to-End Order Management
Own the entire order lifecycle from inquiry to final delivery
Coordinate with the production team to ensure timely execution
Track and manage all active orders, ensuring zero delays or errors

Production & Dispatch Coordination
Align daily with kitchen/production teams for order planning
Oversee daily dispatch operations for online and offline orders
Manage and supervise the dispatch team to ensure accuracy and timelines
Optimize workflows to improve efficiency and reduce errors

Inventory & Process Management
Monitor and manage inventory levels for smooth operations
Implement and maintain order processing SOPs and systems




Identify gaps in processes and proactively improve systems

Sales Operations & Accounts Support
Oversee invoicing, e-way bills, and payment tracking
Maintain accurate records of orders, payments, and dispatches
Coordinate with accounts for reconciliation and reporting

Ideal Candidate Profile
3–5 years of experience in operations, client servicing, or order management (F&B;, gifting, or D2C preferred)
Experience handling end-to-end order cycles and team coordination
Comfortable with basic accounting processes (invoicing, payments, documentation)
Highly organized, detail-oriented, and solution-driven
Robust communication skills with a customer-first mindset

What We’re Looking For

Someone who can take ownership, bring structure, and elevate the Chocolove experience across every order. This is a role for someone who thrives in organized chaos and can turn it into seamless execution.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Order Operations & Client Service Manager Mumbai
🏢 Chocolove
📍 Mumbai