Role & responsibilities

Design, develop, configure, and customize ServiceNow applications and workflows, with a focus on Enterprise Domain Separation and related modules (e.g., ITSM, CSM, ITBM, CMDB, Data Integration, HR).
Lead or support workflow automation (e.g., onboarding/offboarding) using ServiceNow Flow Designer and JavaScript.
Build and maintain integrations between ServiceNow and external systems (e.g., CMDB, Okta, Kaseya, Azure, Qualys, SGC) using REST/SOAP APIs.
Create and enhance dashboards, widgets, and reports to support operational and compliance needs.
Provide hands-on application support for internal ServiceNow users (agents, supervisors, managers) and external consulting clients.
Participate in current ServiceNow implementations, including requirements gathering, configuration, customization, testing, deployment, and end-user support.
Collaborate with cross-functional stakeholders to recommend best practices and improve workflows in alignment with IT and Help Desk regulations.
Troubleshoot, debug, and resolve technical issues to ensure optimal application performance.




Required ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD)
Robust ServiceNow development background with proven experience in scripting (Domain Separation, JavaScript, Glide API) and ServiceNow platform architecture.
Experience with additional ServiceNow modules (Health scan and Instance scan, CSDM, ITOM, ITAM).
Familiarity with Performance Analytics, ATF, or automated testing tools.
Exposure AWS, Azure DevOps, or similar Cloud/DevOps tools.

Preferred candidate profile

ServiceNow Certification preferred
CIS - IT Service Management
CIS - Customer Service Management
CIS - Human Resources Service

The below would be Added Advantage
ServiceNow Micro-Certification preferred:
Agile and Test Management Implementation
Application Developer Process Creator
Performance Analytics
Service Portal
Flow Designer
Integration Hub Fundamentals
Automated Test Framework

📌 Senior Service Now Developer Hyderabad
🏢 Computer Generated Solutions
📍 Hyderabad