Job title: TEAM leader / assistant manager US TAX CHAT process
Job Location: Hyderabad
Job Type: Full Time
Job Shift: Night Shift
Job Category: Finance Accounting
Who We Are Looking For
We're looking for an experienced US Tax professional with:
7+ years of experience in US Individual and Business Tax
At least 2 years of experience in a supervisory role
Experience leading customer-support or tax operations teams
Robust knowledge of IRS regulations and state taxation
Experience handling customer queries through chat or written channels
Solid written communication and problem-solving skills
Immediate availability preferred
What Will You Do
Lead, coach and mentor a team of US Tax Chat specialists
Supervise real-time customer interactions through chat channels
Ensure timely, accurate and customer-friendly responses
Monitor chat quality, productivity, response time and service levels
Support the team in resolving escalated and complex tax queries
Allocate workloads and ensure timely completion of deliverables
Ensure adherence to chat processes, quality standards and tax guidelines
Drive performance improvement and capability building
Keep the team updated on changes in tax laws and regulations
What Makes You a Great Fit
US Tax Expertise Strong knowledge of US Individual and Business Tax, IRS regulations and state taxation
Chat Operations Ability to supervise live-chat queues, written responses and customer escalations
Team Leadership Experience coaching teams and managing productivity, quality and performance
Customer Focus Ability to resolve tax-related queries while delivering a positive customer experience
Communication Robust written communication, organization and multitasking skills
Qualifications
Bachelor's degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred
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📌 Team Leader / Assistant Manager Us Tax Chat Process Hyderabad
🏢 Pacific Group
📍 Hyderabad
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