Company Name : Willware Technologies

Role : Servicenow QA Automation

Experience :7+ Years

Location : Mumbai | Pune | Bengaluru| Noida

JD Key Responsibilities
Perform functional, integration, regression, system, and end-to-end testing for ServiceNow applications.
Work across multiple ServiceNow modules such as:
ITSM
ITOM
HRSD
CSM
GRC
SecOps
ITAM
CMDB
Analyze business and technical requirements and prepare detailed test scenarios, test cases, and test data .
Execute test cases and document test results, defects, and evidence.
Validate ServiceNow workflows, forms, catalog items, notifications, approvals, business rules, and client scripts .
Perform integration testing between ServiceNow and external systems using REST/SOAP APIs.
Validate data flow and integration responses between ServiceNow and third-party applications.
Perform regression testing for ServiceNow upgrades, enhancements, patches, and releases.
Work with developers and functional teams to identify, analyze, and resolve defects.




Perform defect tracking and management using tools such as Jira or ServiceNow.
Validate CMDB, CI relationships, data accuracy, and discovery-related functionality .
Execute ServiceNow ATF (Automated Test Framework) tests and maintain automated test cases where applicable.
Support UAT and production validation activities.
Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.

Required Skills
Strong hands-on experience in ServiceNow QA/Testing .
Experience testing multiple ServiceNow modules .
Good understanding of ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
Experience with ServiceNow ATF is preferred.
Positive knowledge of REST/SOAP API testing and integrations .
Understanding of JavaScript and ServiceNow scripting concepts.
Experience with Jira/ServiceNow defect management .
Solid understanding of SDLC and STLC .
Positive analytical and troubleshooting skills.

📌 Servicenow Qa Automation Bengaluru
🏢 Willware Technologies
📍 Bengaluru