We are looking for a responsible and customer-focused Helpdesk / Coordinator to manage daily helpdesk operations, coordinate with internal teams, handle customer/employee queries, and ensure timely resolution of requests.
Key Responsibilities
Handle incoming calls, emails, and helpdesk requests.
Register, track, and close complaints/service requests.
Coordinate with relevant departments
Follow up on pending requests and ensure timely closure.
Maintain daily records, reports, and documentation.
Communicate professionally with customers, employees.
Escalate urgent or unresolved issues to the appropriate manager.
Prepare daily/weekly/monthly MIS reports.
Maintain proper filing and data entry of helpdesk activities.
Perform other coordination and administrative duties as assigned.
📌 Walk In Help Desk Coordinator Mumbai
🏢 3i Infotech
📍 Mumbai
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