Role & responsibilities
Call prospective parents/students regarding admission enquiries and applications.
Provide accurate information about courses, classes, admission process, fees, facilities and significant dates.
Encourage interested parents to proceed with application, campus visit, counselling or interaction sessions.
Maintain regular follow-up with interested and pending leads.
Build a positive and qualified relationship with prospective parents.
Update enquiry, call status, follow-up remarks and admission status in Excel/CRM regularly.
Identify parents' requirements and coordinate with Academic Counsellors for detailed counselling where required.
Schedule campus visits, parent-child interaction sessions and counselling appointments.
Contact old, inactive and undecided leads to understand their current admission status.
Submit daily/weekly reports on calls, follow-ups,



interested leads, applications and admissions.
Record reasons for non-conversion and common parent queries/concerns.
Achieve assigned monthly calling, follow-up and admission-conversion targets.
At least two years experience in the similar field.

Skills & Qualifications
Excellent verbal communication skills in Hindi & English (regional language is a plus).
Robust, convincing, and interpersonal skills.
Basic computer knowledge (MS Excel/CRM software).
Ability to handle rejection and remain motivated.

Preferred candidate profile
Telecalling experience in the education/coaching sector.
Prior work in sales, customer service, or call centers.

📌 Telecaller Adamas International School & Adamas World School Kolkata
🏢 Roys Institute Competitive Examination
📍 Kolkata