Software Support & Customer Handling:
Provide ERP/software support to customers through phone, email, and remote support.
Handle customer queries with professional communication and timely resolution.
Understand user requirements and guide customers on proper ERP processes.
Provide user training and explain software features and functionality.

Technical Support:
Troubleshoot application, database, printing, and system-related issues.
Positive working knowledge of SQL Server for queries, data validation, and issue analysis.
Troubleshoot basic networking, LAN, IP, RDP, ports, and connectivity issues.
Analyze application/database errors and identify possible root causes.
Coordinate with development and technical teams for complex issues.

UAT & Application Testing
Perform UAT testing for current features, changes, and software releases.
Prepare test scenarios, execute test cases, and verify expected results.
Identify, document,



and report bugs/issues to the development team.
Verify bug fixes and perform regression testing before release.

Excel & Accounting
Positive knowledge of Microsoft Excel, including formulas, filtering, sorting, and data analysis.
Understanding of basic accounting concepts such as sales, purchase, payment, receipt, ledger, stock, and profit/loss.
Assist users with ERP reports, data validation, and transaction-related issues.

General Requirements
Experience using ticketing/CRM tools to create, track, update, and close customer support tickets.
Maintain proper records of customer issues, solutions, and pending activities.
Strong problem-solving, analytical, communication, and customer-service skills.
Ready to work in rotational shifts, including night shifts, based on business requirements.

📌 Software Support Executive Vadodara (India)
🏢 Vinay Kantilal Patel
📍 India