We are looking for a proactive and customer-focused Technical Support Executive to provide software implementation, troubleshooting, and client support for our SaaS-based products. The ideal candidate should have strong communication skills and basic technical knowledge to assist clients effectively.
Key Responsibilities:
Provide technical support to clients via call, email, and remote sessions
Handle software implementation and client onboarding
Troubleshoot technical issues and provide timely resolutions
Coordinate with the development team for bug reporting and issue tracking
Train clients on software features and functionalities
Maintain support tickets and client records
Ensure excellent customer satisfaction and service quality
Follow up with clients regarding pending issues and updates
Required Skills:
Good communication and problem-solving skills
Basic understanding of software applications and databases
Knowledge of remote support tools
Ability to understand client requirements and provide solutions
Robust coordination and time management skills
Basic SQL or technical troubleshooting knowledge is a plus
Preferred Qualifications:
Bachelor’s degree in IT, Computer Applications, or related field
Experience in SaaS product support or software implementation preferred
Perks:
Career growth opportunities
Friendly and collaborative work setting
Performance-based incentives
Note:
Work From Office only
Offline Interview Process
Surat local candidates preferred
Pay: ₹10,758.79 - ₹37,538.30 per month
Perks
Health insurance
Leave encashment
Provident Fund
Work Location: In person
📌 Software Technical Support Surat
🏢 Bizcompass
📍 Surat
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