Must Have Skills
Excellent communication skills (UK/US/Australian voice process)
Solid team handling and people management skills
Experience in inbound customer support operations
Positive knowledge of KPIs, SLA, and performance management
Ability to handle escalations and drive team performance
Positive Have Skills
Exposure to multiple international processes
Stakeholder management
Basic reporting and Excel skills
Training and mentoring experience
Roles and Responsibilities
Manage and lead a team in international voice process
Monitor team performance and ensure KPIs/SLA targets are met
Handle customer escalations and provide resolution
Conduct regular team reviews, feedback, and coaching sessions
Coordinate with internal stakeholders for smooth operations
Drive productivity, quality, and customer satisfaction
Location
Bangalore / Hyderabad
Job Type
Permanent
Job Opening Name
Team lead Operation / SME
Notice Period
Immediate joiners or up to 30 days
Mode of Interview
Virtual
Shift Timing
Rotational shifts
Mode of Work
Work from Office
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📌 Team Lead Operation / Sme Bengaluru
🏢 Black And White Business Solutions
📍 Bengaluru
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