Description
Handling inbound phone calls, chats, and emails from customers.
Assisting customers in finding resolutions on customer query/issues/concerns
Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.
Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
Treat customers in a consistent, courteous, and effective manner according to quality monitoring guidelines
Responsibilities
Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Qualifications
Higher Education Diploma with 1 - 2 years of relevant experience
📌 Senior Executive Noida
🏢 EXL
📍 Noida
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