CSAs will respond to inbound customer inquiries. CSAs will use a wide
variety of cloud based tools to navigate customer accounts, research and review
policies, and communicate effective solutions.

General Responsibilities:
Demonstrates explicit and polite written communication
Escalates customer issues appropriately and correctly. Demonstrates timely accurate and skilled
customer service
Maintains a positive and qualified demeanor and portrays the company in a positive light
Demonstrates knowledge and use of departmental resources, policies and procedures
Annotate contact topic and actions in Amazon tools
Maintains email handle time, while remaining friendly and informative (after call email to customers)
Maintains productivity and quality standards
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or
suggestions
Demonstrates appropriate sense of urgency for customer responses
All other duties as assigned

Age limit 37 years

📌 Customer Service Associate Bengaluru (India)
🏢 Magnet HR Tech Digital
📍 India