Product Support Engineer

Job Summary

We are seeking a clientfocused Product Support Engineer to manage client interactions, ensure customer satisfaction, and build longterm relationships. The ideal candidate will act as a bridge between customers and internal teams, handling inquiries, resolving issues, and supporting customer retention initiatives.

Experience: 03 Years

Qualification: BTech (Electronics)/Mechanical

Key Responsibilities
Act as the primary point of contact for clients via phone, email, and in person communication.

Handle client inquiries, requests, complaints, and follow-ups in a skilled manner.
Build and maintain solid, long-term relationships with customers.
Coordinate with internal teams (Engineering, operations, Production) to ensure timely resolution of client issues.




Maintain accurate customer records and update records regularly.
Collect client feedback and share insights with management to improve services.
Track client interactions and prepare periodic reports on client satisfaction and issues.

Required Skills & Qualifications
Degree with discipline (BSc Electronics), Btech (Electronics/Mechanical)
freshers can also apply.
03 years of experience in customer service, customer relations, or support roles.
Excellent verbal and written communication skills.
Robust interpersonal and problem-solving abilities.
Customer centric mindset with positive attitude.
Basic knowledge of MS Office.
Ability to multitask and work under deadlines.

📌 Product Support Engineer Hyderabad
🏢 Blue Horizons Strategic Engineering
📍 Hyderabad