We are seeking an experienced Application Support / Technical Support Engineer to join Ensurity. The ideal candidate will be responsible for supporting applications, troubleshooting issues, and ensuring seamless customer experience. This role requires a strong technical foundation along with excellent communication and customer-handling skills.
Key Responsibilities
Provide application support and troubleshooting for customer-facing systems
Monitor, diagnose, and resolve technical issues in production environments
Work with Windows and Linux settings to manage and resolve system-level issues
Handle multiple customer requests and ensure timely resolution with high customer satisfaction
Collaborate with internal teams for issue escalation and resolution
Maintain accurate documentation of issues, solutions, and processes
Support authentication mechanisms including MFA (Multi-Factor Authentication)
Assist in maintaining and supporting cloud-based environments (preferably Microsoft Azure)
Ensure adherence to SLAs and operational processes
Required Technical Skills
Robust experience in Application Support and Troubleshooting
Positive understanding of Windows and Linux operating systems
Knowledge of Networking fundamentals (DNS, TCP/IP, etc.)
Basic to intermediate understanding of Cloud platforms (preferably Microsoft Azure)
Familiarity with Multi-Factor Authentication (MFA) concepts and implementation
📌 Application Support Engineer Hyderabad
🏢 Aliqan Technologies
📍 Hyderabad
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